1. What information we collect
We may collect the following personal information:
Name
Phone number
Email address
Property address (for service bookings)
Details about the pest issue or service request
Any information you provide through forms, calls, or emails
2. How we collect your information
We collect your information when you:
Fill out a contact form on our website
Call or text us
Send us an email
Request a quote or service
We may also collect limited website data through cookies (see section 6).
3. Why we collect your information
We collect and use your information to:
Provide pest and weed control services
Respond to enquiries and quotes
Schedule and manage bookings
Send invoices and service records
Improve our services
We only collect what we need to run the business.
4. Sharing your information
We do not sell or rent your personal information.
We may share your information with:
Service providers (e.g. accounting software like Xero)
Payment providers (if applicable)
Government authorities if required by law
5. Data storage and security
We take reasonable steps to protect your information from:
Misuse
Loss
Unauthorised access
Your information may be stored in:
Secure cloud systems
Business devices (phone, computer)
6. Cookies and website tracking
Our website may use cookies to:
Improve website performance
Understand how visitors use the site
You can disable cookies in your browser settings.
7. Access and correction
You have the right to:
Request access to your personal information
Request corrections if your information is incorrect
To do this, contact us using the details below.
8. Contact us
If you have any questions about this Privacy Policy or your data:
HiveFlow Pest & Weed Management
Phone: 0409 902 328
Email: dylan@hiveflow.com.au
9. Updates to this policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.